Frequently Asked Questions
Welcome to the Wanderer Wall FAQ section. These pages are designed to answer questions you may have regarding the Wanderer Wall at Adams Park and your order.
What is the Wanderer Wall?
The Wanderer Wall is made up of personalised tiles for all fans.
Any image of the proposed design on the website is a representation only.
Why is it being created?
The Wanderer Wall is being erected in the summer of 2020 during a suspension of the league season due to the global outbreak of coronavirus. The club were enjoying their best ever season, and the club – under the new ownership of Rob, Missy and Pete Couhig – took the opportunity to mark this period with a lasting tribute to the people who make the club what it is.
Who can buy Tiles?
The Wanderer Wall is open to all. We welcome support for the project be it local or from around the world. Each fan is as important to us as the next and we encourage all fans to be a part of this project.
How do I activate mybrickcard™?
To activate your gift voucher, have your Activation code from your mybrickcard™/E-Voucher ready and go to the home page of this website (https://www.wandererwall.com/). On the Home Page go to ‘Activate your Gift Card. On the Activation page enter your Code (found on the front of your E-voucher or on the reverse of your mybrickcard™) and select Redeem. You will then enter your personalised inscription on-line. You will also be able to add a replica or upgrade your purchase.
When activating my purchase can I upgrade or buy a replica?
You can buy as many tiles as you like in addition to tile purchased with the mybrickcard™/E-Voucher. You can buy a replica/s or more tiles and a replica, or indeed another mybrickcard™/E-Voucher. If the order exceeds the amount paid for the mybrickcard™/E-Voucher the balance must be paid by credit or debit card.
Where can I buy a mybrickcard™?
E-Vouchers are available on line at https://www.wandererwall.com/. mybrickcard™ Gift cards are available in the club shop
What can I buy?
You can choose a superb quality white ceramic tile with blue engraving – you can also have a replica/s delivered direct to your home or to that of the recipient. You can also purchase E-Vouchers on line. Please see https://www.wandererwall.com/ for full details and prices N.B. Unfortunately we are unable to provide accents (acute or grave) over lettering due to the type of English language set in the engraving process employed. A REPLICA of your purchased tile, which can only be ordered with purchase of the original tile.
What are replicas?
A replica is a personal copy of the Tile you have purchased - to keep, for your own home, office, garden or to give as a personal gift. These Tiles are exact copies of the original tile installed in the Wanderer Wall and can only be purchased when purchasing an original Tile.
You can use your replica in many different ways:
· Build it into your house
· Add it to the garden rockery
· Put it on the mantel piece
· Build it into your drive
· Use it as a paperweight
· Build it into your patio
How much can I say in my message?
Each line can have 20 characters including spaces and punctuation. You can use upper and lower case letters.
Are the letters painted on top?
The letters are bound into the tile using an ultra-high colour technology UV guaranteed for minimum of 10 years to make the lettering more hardwearing.
What can I have engraved on my tile?
Any message or dedication you wish (as long as it is polite, 20 characters per line, spaces & punctuation included). We reserve the right to refuse any messages we consider to be inappropriate.
Examples of what you might say:
· Support the Club!
· Remember a great supporter!
· Celebrate a birthday!
· Congratulate your favourite player!
Can I change my message after I have placed my order?
You will be sent an E-mail with an E Certificate to check your inscription. If it is incorrect or you would like to make any changes there will be instruction in the email of how to do so, you can change this as many times as you like until your confirm order inscription or up to ten days after you have place your order after which time no further amendments are allowed.
When are they being installed?
The first tiles will be placed in the Wanderer Wall in the Summer of 2020 (subject to clubs schedules and the weather conditions) and then periodically thereafter, this allows time to sell more tiles and then place them on the wall at the same time. Thus completing sections of the wall rather than tile by tile.
How long will the Tiles last?
The Tiles will last indefinitely. The manufacturer will provide a 10-year guarantee on the tiles and 3 years on the lettering.
When will I receive my replica?
Replicas will be delivered to the address you gave us when you placed your order and we aim for these to be dispatched within 30 days of the purchased brick being installed in the Wanderer Wall.
How many Tiles can I order?
As many as you like online
How do I pay for the tile(s) or mybrickcard™?
Online: With credit/debit card - VISA, MASTERCARD, DELTA, MAESTRO, SWITCH
Can I choose my location?
No, the Tiles will be installed on a first come first laid basis as the Wanderer Wall progresses. Each Tile will be installed in the next available spot, at the club’s decision.
What is on the certificate?
The certificate includes the inscription on the tile and the tiles’ unique reference number. The certificate does not include the purchaser's name.
You can log back into your account and request a new E-Certificate at any time.
Contacting Briconomics Ltd
You can contact Briconomics Ltd. whether to trace your order or for any other reason by emailing Briconomics Fundraising Ltd. at firstname.lastname@example.org. In all instances, please be ready to supply relevant information which Briconomics Fundraising Ltd. will require from you in order to identify your order - Purchasers name, order reference or tile reference (from your certificate) and date of purchase, without this information we may be unable to trace your order. We aim to respond to all emails within 72 hours (normal office hours only)